RETURNS & REFUNDS

REFUNDS

Returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

 

RETURNS:

For All returns, please contact our customer service team at VertiQueens@gmail.com for instructions. Please note that return shipping costs are the responsibility of the customer.

 

CONDITIONS

Items must be returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:

APPAREL

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. For Tops and Dresses, please be careful of makeup or deodorant rubbing off on the garment.

SHOES

Shoes scuff very easily on any hard surface. Always try on shoes on the carpet. Shoe boxes are an essential part of the product presentation and must be returned undamaged, along with the shoes.

SWIMWEAR AND LINGERIE

Please try on over your underwear for sanitary reasons. Do not remove the protective slip.

COSMETICS AND BEAUTY PRODUCTS

Hygiene and safety are important to us. We will accept back beauty products within 30 days, provided that they are unused and unopened. Products where the protective seal is no longer intact, opened, or used, cannot be returned for a refund.

FINAL SALE ITEMS

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

  

EXCEPTIONS

BEAUTY PRODUCTS

We will accept back beauty products within 30 days provided that they are unused and unopened.

SHIPPING CHARGES

Shipping charges on expedited orders are not refundable.

BRIDAL GOWNS

All bridal gowns may be returned within 30 days for a full refund or store credit. We cannot accept returns on any bridal gowns after 30 days. Bridal gowns must be unworn and unaltered, and all original tags must be attached.

BRIDESMAID DRESSES

Special orders of 3 or more dresses in one style will be final sale. If you are interested in a particular style, we encourage you to order an in-stock size in the style, if available, before special ordering.

HOLIDAY RETURNS

During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.

RETURNS SENT IN ERROR
In the event that you have mistakenly returned an item to VERTIQUEENS that was not purchased from us, please contact Customer Service via email VertiQueens@gmail.com as soon as possible. While we will attempt to assist you with locating and recovering the non-VertiQueens item, we can not be held responsible for replacing, returning or otherwise compensating you for any non-VertiQueens items that you may have accidentally sent to VertiQueens.