Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
SHIPPING & DELIVERY
At VERTIQUEENS, we are committed to delivering your orders quickly and efficiently. Please review our shipping and delivery policies below for detailed information.
Shipping Options and Rates:
We offer a variety of shipping options to meet your needs. Shipping costs are calculated at checkout based on your selected shipping method and destination.
- Standard Shipping: 7 - 30 Days
- Express Shipping: 3 - 21 Days
Processing Time:
Orders are processed and shipped within 1 to 3 business days (Excluding holidays) from the time of purchase.
You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time:
Delivery times vary depending on the shipping method selected and your location:
- USA & Canada: 3 - 14 business days.
- Europe & Oceania: 5 - 15 business days.
- International: 10 - 30 business days.
International Shipping:
We offer international shipping to many countries. Please note that delivery times and shipping costs for international orders may vary. Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our Order Tracking page.
Shipping Restrictions:
We currently do not ship to P.O. boxes or APO/FPO addresses. If you have any questions regarding shipping to your location, please contact our customer service team.
Lost or Damaged Packages:
In the rare event that your package is lost or arrives damaged, please contact us immediately at vertiqueens@gmail.com
We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.
Additional Information:
- Shipping Delays: While we strive to meet our delivery estimates, unforeseen circumstances such as weather conditions or carrier delays may affect delivery times. We appreciate your understanding.
- Order Changes: Once an order has been placed, we are unable to change the shipping method or address. Please ensure all information is correct before completing your purchase.
- Split Shipments: In some cases, items in your order may be shipped separately. You will receive separate tracking information for each shipment.